- SHIPPING POLICY
- How many days would it take for my parcel to arrive?
3-5 working days for delivery within Penisular Malaysia
7-10 working days for delivery to Sabah and Sarawak
**Delivery are subject to delays if there are special season (eg. Festive season or any online sales campaign etc.)
- What are my shipping options?
Malaysia: Express delivery (J&T EXPRESS)
International: Express delivery (POSLAJU MALAYSIA)
- Has my order been shipped out yet?
Once your order has been processed and packed, we will whatsapp you a unique tracking code for you to keep an eye on the status of your parcel at all times.
This tracking code is sent to your registered email address or whatsapp.
- How do i track my order?
Once you have received your tracking number via email, you may click ‘Track my parcel’ to track the parcel on our website. Alternatively, you may also track the parcel at the courier’s website.
- Why is my tracking number not traceable?
Tracking numbers are usually traceable once it is collected and processed by the courier. Do give it at least 24 hours for it to be processed on the courier’s end. If your order was completed during weekend / public holidays, it will be traceable on the next working day.
- RETURNS POLICY
Customers who are unsatisfied with purchases made through Sebawang.com are allowed to return the item (s) within 7 days of the order.
Customers can contact our staff through whatsapp hotline.
Following reasons will not be considered as a valid grounds for a refund or exchange, such as “ I changed my mind” or “I don’t want it anymore” or “customer itself choose wrong size and color”.
All returned item (s) are subject to quality control inspection and approval.
We reserve the right to refuse any refund request, at our own discretion, should we determine that a customer is abusing our refund / exchange policy.
Sale/Discounted item(s) are not eligible for refund or exchange.
Exchange item(s) will be picked by Team Sebawang based on product availability.
Return item(s) must be unworn, unwashed and return in the exact condition upon purchased with tag attached.
Only original item(s) purchased through Sebawang.com or our official stores are entitle for refund or exchange.
Shipping cost of return item(s) is/are claimable and are to be borne by purchaser.
For our protection, do insecure your delivery while using any delivery service.
- Your Privacy
SEBAWANG RESOURCES (“Sebawang”) is totally committed to protecting the privacy of our site visitors and customers. We at Sebawang team members are customers themselves of other internet sites and fully appreciate and respect the importance of privacy on the Internet. We wil not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
- Your Consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Sebawang.
- What are Cookies?
A cookies is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Sebawang, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, theduration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information